Putting your customers at the heart of your business is the golden rule of customer-centricity. Creating a positive and memorable customer experience is a decisive differentiating factor in competitive markets. Where Customer Experience and Customer Satisfaction were once considered liberal or even altruistic, its economic impact has clearly proved it indispensable, today. Today’s CX strategy requires a deep understanding of customer expectations and perceptions and aligning all facets of the business to drive an inside-out approach to customer experience.
The Next CX Summit is a journey into CX excellence where we explore the practices, trends, and technologies shaping the NEXT in customer experience. This conference will bring together 200+ CMOs, CDOs, Heads of Customer Experience, Heads of Customer Loyalty, and Product Innovation from across industries.